MISSION
To handle the most valuable clients at a Senior Level, through the clients central Technical and Purchasing.
To maintain and develop sales with the group’s key accounts.
To develop a good working relationship with customers to enhance customer satisfaction and customer retention
To act as the main point of contact between key accounts and internal teams
To ensure a consistent commercial policy across all the sites concerned.
RESPONSIBILITIES
- and identify challenges or opportunities and finds ways to assist with these challenges and opportunities.
- participates in the development of the company’s commercial policy for the key account, maintain and establish global purchasing contracts.
- Co-ordinating, internally, all activities with the client, to ensure the Company is providing the same me ssage, no matter where is the world we are in contact with the Account. Whether that be new projects at factory level, or service requirements.
- leads the main commercial negotiations in close collaboration with the sales reps.
KEY TASKS
Qualifies and maintains Serac in the list of “preferred suppliers”,
Determines the most crucial needs of the customers and ensures they receive first-class customer care and service
Reviews and validates offers prepared by sales reps
Follow up of all activities of customer service on the various customer sites with the support of customer service representatives.the KAM must have an overview of the ongoing after sales service projects and issues.Follows sales general conditions for each key account with Sales dept and Finance dept of each Serac entity.
Carries out continuous market analysis
Manages conflict and comes up with effective negotiation and sales strategies
Conducts account reviews
Creation of an UP mapping & contacts for each KAM
Develop lobbying and communication actions with customers
With the help of area sales managers, agents & marketing ; develop KA knowledge and transcribe it (type of distribution, main players, type of containers & format sizes, evolution of consumption…)